Inventory Policy
Hornsales strives to maintain the accuracy of the online inventory.  However due to the numerous items sold, occasionally an out of stock item will show "In Stock" status.  In the event an out of stock item is ordered, the customer will be notified and given an approximate time for the item to be delivered.  At this time if the customer wishes to cancel the order, the order will be canceled and a full refund will be given.

Shipping Policy


Normally all orders are shipped within 3 business days.  International Orders may take an additional 3 Business Days.


For all orders placed within the Domestic United States:

All orders are normally shipped via UPS Ground Service, FedEx Ground Service,USPS Priority Mail, or USPS Parcel Post Select. At this time. HornSales.com does not offer expedited shipping. In order to keep our prices low, some items may be shipped to you directly from the manufacturer. If you have ordered multiple items your shipment may be sent in more than one package from different locations. In this situation you will not be charged shipping on each package only on the total weight of all packages. Small packages may be shipped via USPS Priority Mail, USPS 1st class mail or 1st Class Parcel Delivery Service.

Alaska and Hawaii
Free shipping offers do not apply to Alaska and Hawaii unless otherwise noted.  Shipping to Alaska and Hawaii will be through UPS Ground, Fedex Ground, or USPS Priority Mail depending on the item.

For all orders placed outside of the Domestic United States:


All orders will be shipped via USPS Priority Mail or UPS worldwide Services. Delivery Times vary by country but are typically 3 to 10 days from time of shipment. HornSales does not charge any import/export fees. Your local country may impose taxes and charges to you in order to receive your merchandise. International Orders often require an extra 2 to 3 business days for processing.

Company Return Policy For All Sales:

Defective Merchandise/Warranty Service

HornSales warranties every product it sells to be in BRAND NEW Condition and ready to use without any additional setup required, unless otherwise stated. If you receive a product that is not in usable condition, HornSales will replace or repair the product at no
additional charge to the customer. The customer must contact HornSales via email within 72 hours of receipt to qualify for this warranty service. The customer must return the product in its original packaging along with any included accessories to our Return Center within 10 days.


General Returns

HornSales wants you to be 100% satisfied with your purchase. If for any reason you are dissatisfied with your purchase, you must contact HornSales via email within 72 hours of the customer's receipt of the product. A trained staff member will work with you to resolve any issues you have with your purchase. After working with an staff member, you still wish to return the merchandise, HornSales will refund you the full purchase price minus shipping and handling charges and restocking fees. The customer must return the product in its original packaging along with any included accessories to our Return Center within 10 days.


Request for Exchange

If you wish to exchange an item you purchased for another item; HornSales must me contacted via email with in 72 hours of receipt of the original item. HornsSales will make every effort to accommodate your request for exchange. Provided the original item is returned in the original condition you will not be charged any restocking fees, however we can not refund the original shipping charges. The customer must return the original product in its original packaging along with any included accessories to our Return Center within 10 days.  The Customer is responsible for all shipping charges.


Return of Damaged Merchandise or Packaging

If you receive a product that appears damaged in shipping please notify HornSales.com via email immediately and the shipping carrier immediately. HornSales.com will work with you to resolve the issue as quickly as possible.


Restocking Fees

Instruments - All returned instruments Valued at $2000.00 or less,except defective products, will be charges a $20.00 cleaning/disinfecting fee. For instruments values above $2000.00 a $40.00 cleaning/disinfecting fee will be charged.

Any product returned that is not in its original condition or without prior approval will be charged a 15% restocking fee.

Items that can not be returned:

  • Mouthpieces - unless otherwise noted
  • Electronic Items
  • Reeds unless they are still sealed in the original manufacturer's packaging
  • Copy Protected material such as sheet music, software etc.
  • Rosin
  • Cork Grease
  • Care Produtcs such as cloths, swabs, etc
  • Oils and creams

When to expect your credit or refund

Your return will be processed within 48 hours once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days. If you paid with a check or money order, you will be sent a refund check. Please allow 14 days for processing